1. Please contact LawPay as soon as you receive a chargeback notice, as time is of the essence.

  2. Your client’s card-issuing bank will notify your firm electronically. Your firm will be asked to respond to the card-issuing bank within a 7-10 day time period, though typically you will be given an exact date by which to respond.

  3. As a courtesy LawPay will also attempt to notify you via email and phone in order to expedite the process.

  4. Obtain any and all documentation available in order to prove the charge is legitimate. This can include signed authorization forms, proof of payment communication, or documentation describing proof of work or services provided by your firm.

  5. We understand most legal matters are confidential, and the banks will not ask you to disclose sensitive client information. Your client is declining payment to your firm, so the bank is already aware you are working with that particular cardholder.

  6. Dispute your chargeback with confidence. If you keep accurate records and maintain a professional attitude with the card-issuing bank, it will reflect positively on your firm.

  7. LawPay includes chargeback assistance as part of your processing services. We will be able to provide you with advice for chargeback prevention and assistance with handling an active chargeback.

Please contact LawPay with any questions at 855.201.9140 or email us at risk@lawpay.com

This information was taken from LawPay's support forum on January 10, 2017 and may be outdated. For the most updated article, please click here.

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