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Fixing "The Autodiscover service couldn't be located" error.
Fixing "The Autodiscover service couldn't be located" error.

Troubleshooting "The Autodiscover service couldn't be located" error.

PracticePanther Help Center avatar
Written by PracticePanther Help Center
Updated over a week ago

When trying to integrate your Microsoft Exchange Server email and calendar, you might come across the following error:

The Autodiscover service couldn't be located. Please contact support for setup assistance.

Autodiscover is a mechanism that allows users to easily configure their email client knowing only their email address and password.

This error message means you have to setup Autodiscover with your Exchange server. To do this you need to contact your IT department/server hosts for assistance in installing Autodiscover or hire a certified Microsoft Exchange server 3rd party to help you.

The autodiscover field (in your exchange server settings) needs to be populated with an address that ends with: "EWS/Exchange.asmx".

After setting up your Autodiscover and you are still receiving an error message please follow the following instructions:

1) Perform an Autodiscover test to make sure it is properly setup. Click here.
2) If the Autodiscover test failed, please contact your IT department or consult your Exchange server certified tech for assistance for troubleshooting.

Once you're setup with Autodiscover, please try logging in again to integrate your email and calendar with PracticePanther.

After setting up the Autodiscover and you still need  assistance, please contact our support team.

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