In order to process a refund within LawPay's system simply click on the refund button on the far left hand side of the screen.
You will be able to search for a transaction using either the name, invoice number or date range.
Once you have entered in a search term you will see any transactions which are a match. Click on the transaction you would like to refund.
You will be pulled into a window where you can process either a full or partial refund. On the left hand side it shows how much is available to give back to the cardholder. As a fail safe you cannot refund more than the original sale amount.
Once you type in the dollar amount and an applicable reference or description simply click the submit refund button.
This information was taken from LawPay's support forum on January 10, 2017 and may be outdated. For the most updated article, please click here.